Client Information, Rates & Policies

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Riverside Counseling provides individualized, experiential, solution-focused psychotherapy for adolescents and adults. Anna Bankey, LICSW, integrates traditional therapeutic conversation with interactive brain–body approaches to help clients address longstanding patterns, process difficult experiences, strengthen coping skills, and create meaningful change.

Services are available in person in Brainerd and through secure telehealth for eligible clients located in Minnesota. Treatment is tailored to each client’s needs and goals and may incorporate Acceptance and Commitment Therapy (ACT), cognitive behavioral strategies, mindfulness, grounding, somatic approaches, EMDR, brain-spotting and other trauma-focused interventions.

Riverside Counseling is intentionally structured as a boutique, specialized psychotherapy practice rather than a high-volume therapy model. This allows me to maintain a focused caseload and provide high quality psychotherapy to clients in person or via telehealth,

Before beginning services, clients receive intake paperwork, informed consent, financial policies, and applicable privacy information. These documents explain treatment, client rights and responsibilities, fees, and the terms of care.  

Riverside Counseling operates as an independent psychotherapy practice. Riverside Counseling also works with Soul Work Counseling in Champlin for administrative support, insurance billing, and client portal access. Anna Bankey, LICSW, provides therapy services as an independent contractor affiliated with Soul Work Counseling for these functions.  Insurance credentialing and billing for applicable services are handled through Soul Work Counseling. Coverage depends on your individual insurance plan, eligibility, benefits, and the services provided. Clients may be responsible for copayments, deductibles, coinsurance, and services not covered by insurance. Verification of benefits does not guarantee payment. Please contact the practice with questions about your coverage or financial responsibility. Your client portal may be used for intake paperwork, appointment management, billing information, and other available administrative functions.

Administrative support, insurance billing, and the client portal are provided through Soul Work under a separate independent-contractor arrangement. Soul Work maintains clinical records, administers insurance billing, and provides its applicable Notice of Privacy Practices. Please refer to the privacy notice provided to you for information about the use and disclosure of your protected health information and your privacy rights. Riverside Counseling establishes its own psychotherapy informed-consent process, fees, cancellation policy, and other practice policies. These policies will be reviewed with you before or at the beginning of services. 

Private-pay rates and applicable payment arrangements are discussed before services begin.

• Diagnostic Assessment (Initial Intake): $275
• Individual /Couples/Family Therapy Session: $250

Fees and payment arrangements will be reviewed before services begin.  All charges incurred are the responsibility of the client. Please contact Soul Work Counseling with any questions about payment, billing, or applicable fees. Payment may be reimbursed through your Out of Network Benefits, Medical Flex Spending Account, or Health Savings Account. (Please check with your insurance company and insurance plan, Medical Flex Spending Service, or Health Savings Services.) 

Your appointment time is reserved for you. Please provide at least 24 hours’ notice when cancelling or rescheduling.

• Late cancellation: $100 for cancellations with less than 24 hours’ notice.
• Missed appointment: $150 for appointments missed without notice.

These fees are subject to applicable law and contractual requirements and are not billed to insurance. Exceptions may be considered in appropriate circumstances.

Your privacy is important. Information shared in therapy is confidential except when disclosure is permitted or required by law. Additional details about confidentiality, records, and privacy rights are provided in the informed consent and privacy documentation.

Phone, text, email, and the client portal may be used for administrative communication. Ordinary text messages and email may not be fully secure, so please avoid sharing sensitive clinical information through these channels.

Required notice to clients and prospective clients paying privately for appointments:

As of January 1, 2022, under the No-Surprises Act law, at the start of treatment or at your request, healthcare providers need to give clients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services. This legislation is designed to protect people from receiving surprise bills, particularly following emergency care. You have the right to receive a Good Faith Estimate for the expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service, or at any time.  **You will also sign a self-pay agreement upon becoming a client of HHCW.  You will be informed in advance of any rate changes. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, or how to dispute a bill, see your Estimate, or visit www.cms.gov/nosurprises.

**Fees are effective 10-11-26 and are adjusted periodically.

Have questions or want to get started?

Contact Us! 

Riverside Counseling
517 NW 4th Street, 

Lower-Level Entrance

Suite 113B
Brainerd, MN 56401
Phone/Text: 218-450-8400

Where Insight Meets Action. Recovery Isn’t Linear.